Shipping & Delivery

How fast do you deliver?

We aim to deliver all groceries within our standard delivery window of 15 to 30 minutes in most areas of Patna. Delivery times may vary slightly during peak hours or due to bad weather.

Is there a delivery fee?

Orders above ₹199 qualify for free delivery. For orders below this amount, a nominal delivery fee is applied, which will be shown at checkout.

Can I track my order?

Yes, once your order is confirmed and dispatched, you will be able to track the delivery status live from the app or website.

Returns & Refunds

What if an item is damaged or missing?

If you receive a damaged item or if something is missing from your order, please contact our support team immediately (within 2 hours of delivery). We will issue a replacement or a full refund for the affected items.

How long do refunds take?

Refunds are typically processed within 24 hours. However, depending on your bank or payment provider, it may take 3-5 business days for the amount to reflect in your account.

Can I return perishable items?

Due to hygiene and safety standards, perishable items such as fresh fruits, vegetables, meat, and dairy products cannot be returned unless they are delivered damaged or spoiled.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, net banking, UPI (Google Pay, PhonePe, Paytm, etc.), and wallets. We also offer Cash on Delivery (COD) for most orders.

Is Cash on Delivery (COD) available everywhere?

COD is available in all our serviceable areas in Patna. However, we might restrict COD for very large orders to ensure smooth and secure delivery.

Ordering Issues

Can I cancel or modify my order?

You can cancel your order within 60 seconds of placing it directly from the app. Once the store starts packing your order, cancellations and modifications are no longer possible to ensure fast delivery times.